We understand that you will be worried about the effects of the Coronavirus (Covid-19) on you and your family. The health and wellbeing of our customers is really important to us and we’re here to help in any way we can

We are following official guidelines to keep everyone safe but we might just need to do things a little differently for a while.

I want to apply for a Mortgage Payment Deferral

The Government has announced that all homeowners will be able to claim a three-month break from their mortgage repayments if they are unable to pay because of Coronavirus.  We’ve been working hard to put measures in place to make sure we can help our customers that are affected - please see "Mortgage Repayment Deferrals" for further details.

My Mortgage Deferal Period is coming to an end

For information on what your options are if your mortgage defferal period is coming to an end, including the option to extend your mortgage defferal period please click here.

Our branches

Please also note that all of our branches are working on a reduced service and are open Monday to Friday 10am until 2pm.​  Some of our agencies are now closed.  A full list of available branches and agencies can be seen here.

To help us keep everyone safe, we request that our customers only visit a branch if absolutely essential. We are able to offer many of our services remotely and if you’d like to carry out a transfer from your savings account to a bank account please call us on 0800 834 312

We’ve introduced some measures to keep our customers at a safe distance when transacting we’re asking you to do this in line with NHS guidelines around social distancing and are really grateful for your cooperation and patience at this time.

If you are experiencing any symptoms of Coronavirus please don’t visit the branch and follow the official guidelines.

If you are thinking about self isolating please talk to us about making arrangements for continued access to your savings

Registering a Bereavement

To help you in these difficult times, we’re making things easier for you and your loved ones when a loved one dies.  So that you don’t have to visit a branch to register a death, please call us directly on 0800 834 312

Accessing your savings

If you’re not able to visit a branch and need access to your savings, please call us to arrange a bank transfer if you’re able to get to a cash machine instead. The number to ring is 0800 834 312.

If you call us to arrange a payment from your savings account, please expect to be asked more questions than normal. This is to ensure your money remains safe and gets to the right place. Sadly at this time, fraudsters will try and take advantage of this situation and whilst wanting to help you as quickly as possible, we will have additional actions to take in the fight to prevent fraud.

If your savings are online with us you can view them as usual. You can also register to view your passbook accounts online at www.furnessbs.co.uk

Making a payment to your Furness savings account

As a Furness customer, your health and safety, as well as your financial well-being is our top priority. 

As we take the necessary steps to protect both our staff and customers, we’re keeping transactions to an absolute minimum in our branches.  There are other ways you can carry on paying into your savings whether this is your regular saver, your cash ISA or simply your everyday savings.

If you'd like to keep saving towards your goal, you can set up a standing order from your bank so that you don't have to visit our branches but can carry on with your savings.

You could also make a "one off" faster payment.  To do this, you'll need to use the following details

Our Sort Code:  15 10 00

Our Account Number: 23114065

Reference Number: Your Furness Building Society savings account number (you can find this in your passbook)

In addition - to help you keep track of how much you've saved, don't forget you can register to view your balance online.  We’re currently experiencing exceptionally high volumes of online registrations so please be patient whilst we get to you – this could take up to a few days at the moment.

Cheques can be sent to us at our Head Office address but we cannot guarantee when mail will be received or timescales for funds to be credited to your account.

Accessing Your Savings

Mortgage Offer Extension

In line with guidance from UK Finance, we will extend mortgage offers by up to 3 months for customers who have already exchanged contracts but are unable to complete.  We're working hard to put this additional support in place and will shortly be contacting all customers whose offers have expired, or are due to expire in March or April 2020.

How to make a payment to your mortgage account

If you usually pay your mortgage in one of our branches we'd like to help you to do this by bank transfer instead.  Our branches are currently providing essential transactions only for our vulnerable customers.  This is to minimise the amount of customers coming into our branches so that we can protect the health and safety of both our staff and customers.

Find out here how to make an electronic payment to your mortgage account

Keeping your savings safe

Unfortunately, criminals use exceptional circumstances like the current COVID-19 situation as a chance to pose as employees of a genuine organisation, such as building society / bank staff and police officers and target you for fraud scams

Criminals pretend to be from your building society, bank or the police and claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account.

They often use pressure tactics to stop you thinking about what they want you do for them.

To be clear, a building society will never:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Individuals who approach you saying that they are building society employees and who pressurise you in the ways outlined above are criminals.

Stop - Take a moment to think.

Challenge - Don’t be afraid to ask questions or to say “No” and end the conversation.

Protect - Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

If you’re worried about anything at all please give us a call on 0800 220 568

Domestic Abuse

Whilst it is essential that the vast majority of people do stay home in order to protect the NHS and save lives, the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses people are under. There is no excuse for domestic abuse. Find out how to get help if you or someone you know is a victim of domestic abuse.

A message from our teams

Where possible our people are working remotely. Our teams are working hard to ensure that we continue to look after our members’ needs during these unprecedented circumstances and if you require any help at all with your mortgage or savings accounts please contact us on Freephone number 0800 220568 where our staff will be here to help you.

We’ll continue to monitor things as they happen and will update your through our branch network and on our website at https://www.furnessbs.co.uk/contact-us/update/

Thank you for your support in helping us to keep everyone safe and healthy throughout this challenging time.

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