We understand that you will be worried about the effects of the Coronavirus (Covid-19) on you and your family. The health and wellbeing of our customers is really important to us and we’re here to help in any way we can

We are following official guidelines to keep everyone safe but we might just need to do things a little differently for a while.

Our branches

Please also note that all of our branches are now working on a reduced service and will be open Monday to Friday 10am until 2pm and will not open on Saturdays.  ​Some of our agencies are now closed.  To find a full list of available branches and agencies, please click here.

All of our branches will be closed from 2pm Thursday 9th April until 10am Tuesday 14th April for the Easter Bank Holiday.

Our branches are only carrying out essential transactions such as cash withdrawals where our customers have no other access to cash.  All other non essential transactions will not be serviced at this time.  If you would like to carry out a transfer from your savings to a bank account please call us on 0800 834 312

We’re committed to keeping our branches open for as long as we can. We’ve introduced some measures to keep our customers at a safe distance when transacting we’re asking you to do this in line with NHS guidelines around social distancing and are really grateful for your cooperation and patience at this time.

If you are experiencing any symptoms of Coronavirus please don’t visit the branch and follow the official guidelines.

If you are thinking about self isolating please talk to us about making arrangements for continued access to your savings

Accessing your savings

If you’re not able to visit a branch and need access to your savings, please call us to arrange a bank transfer if you’re able to get to a cash machine instead. The number to ring is 0800 834 312.

If you call us to arrange a payment from your savings account, please expect to be asked more questions than normal. This is to ensure your money remains safe and gets to the right place. Sadly at this time, fraudsters will try and take advantage of this situation and whilst wanting to help you as quickly as possible, we will have additional actions to take in the fight to prevent fraud.

If your savings are online with us you can view them as usual. You can also register to view your passbook accounts online at www.furnessbs.co.uk

Making a payment to your savings account

We understand that as we take the necessary steps to protect both our customers and staff, it's not possible for you to make deposits in your local branch.  That's why for Regular Savers, we're giving you the option to miss payments until the end of June when we hope that things will be calming down again.

If however, you'd like to keep saving towards your goal, you can set up a standing order from your bank so that you don't have to worry about seeing someone face to face.  You could also make a "one off" faster payment.  To do this, you'll need to use the following details.

  • Our Sort Code:  15 10 00
  • Our Account Number: 23114065
  • Reference Number: Your Furness Account Number (you can find this in your passbook)

Cheques may be sent to us at our Head Office address but we cannot guarantee when mail will be received or timescales for funds to be credited to your account.

Accessing Your Savings

Mortgage Offer Extension

In line with guidance from UK Finance, we will extend mortgage offers by up to 3 months for customers who have already exchanged contracts but are unable to complete.  We're working hard to put this additional support in place and will shortly be contacting all customers whose offers have expired, or are due to expire in March or April 2020.

How to make a payment to your mortgage account

If you usually pay your mortgage in one of our branches we'd like to help you to do this by bank transfer instead.  Our branches are currently providing essential transactions only for our vulnerable customers.  This is to minimise the amount of customers coming into our branches so that we can protect the health and safety of both our staff and customers.

Find out here how to make an electronic payment to your mortgage account

Mortgage Payment Holidays

The Government has announced that all homeowners will be able to claim a three-month break from their mortgage repayments if they are unable to pay because of Coronavirus.  We’ve been working hard to put measures in place to make sure we can help our customers that are affected - please see "Mortgage Repayment Holidays" for further details.

Annual General Meeting (AGM)

With regard to our AGM on Wednesday, 22 April 2020, we strongly recommend all our members to register their proxy vote online at www.cesvotes.com/furness20 to guarantee your vote is received. It’s quick and easy to vote this way. You can still vote by post using the prepaid envelope in your pack or by visiting a branch, however, it’s possible that if there is disruption to postal services, we might not receive it.

Our current intention, subject to any further developments, is to proceed with the AGM but on a much scaled back basis. We’ll update our website with any developments or further advice, and encourage members to follow the website for information.

Keeping your savings safe

Unfortunately, criminals use exceptional circumstances like the current COVID-19 situation as a chance to pose as employees of a genuine organisation, such as building society / bank staff and police officers and target you for fraud scams

Criminals pretend to be from your building society, bank or the police and claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account.

They often use pressure tactics to stop you thinking about what they want you do for them.

To be clear, a building society will never:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Encourage you to order and pay for UK cash via the phone or internet.
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Individuals who approach you saying that they are building society employees and who pressurise you in the ways outlined above are criminals.

Stop - Take a moment to think.

Challenge - Don’t be afraid to ask questions or to say “No” and end the conversation.

Protect - Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

If you’re worried about anything at all please give us a call on 0800 220 568

A message from our teams

Where possible our people are working remotely. Our teams are working hard to ensure that we continue to look after our members’ needs during these unprecedented circumstances and if you require any help at all with your mortgage or savings accounts please contact us on Freephone number 0800 220568 where our staff will be here to help you.

We’ll continue to monitor things as they happen and will update your through our branch network and on our website at https://www.furnessbs.co.uk/contact-us/update/

Thank you for your support in helping us to keep everyone safe and healthy throughout this challenging time.

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