Can we help?
Can we help?
Due to high volumes of applications, we’re temporarily withdrawing our Buy to Let and Holiday Let mortgages, which will allow us to protect the service for our customers and manage pipeline applications.
Decision in Principle requests for Buy to Let and Holiday Let mortgages won’t be processed after 5pm on Tuesday 3 November 2020 and applications will not be accepted after 5pm on Wednesday 4 November 2020.
We hope to be back with these products soon but in the meantime, thanks for your continued support. As always, we’re here to talk to you about any questions you might have.
We are a solution based mortgage lender that strives to make it easy for our intermediary partners to say yes. Offering an individual approach to underwriting, we believe in a personal service ensuring that all of our clients have access to both field and telephone Business Development Managers to help you place the most difficult of cases.
Contact us today to discuss a specific case or joining our Broker Panel - or follow our dedicated Intermediary Social channels for news, updates and case studies
See how we can continue to help you during the Covid-19 pandemic
There are some fantastic career opportunities for the younger generation here in Cumbria and South Lakes, but with such a lack of first time buyer mortgages around it’s really difficult for them to realise their dream of buying their first home. Therefore we are proud to support our Heartland with our First Time Buyer product for proprieties in LA postcodes.
So, if you've got clients who is a first time buyer with an LA postcode give us a call
find out more| Process | Service Level Agreement |
|---|---|
| Request an ESIS | 48 hours (business days only) |
| Request to Join Our Panel | 24 hours (business days only) |
| Decision in Principle (DIP) | 48 hours (business days only) |
| Underwriting Assessment |
We are currently working on fully packaged applications received on 18/11/2020 |
| Average Application to Offer Time | 23 days* |
|
Sales Enquiry and Application Update Calls |
On average answered within 30 seconds |
* Due to the higher than normal business volumes we are receiving and the impact of COVID-19, including the increased procedures in carrying out valuations.
