Complaints and feedback
As a mutual society, our members are at the heart of everything we do. While we aim to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible. See making a complaint for more details.
We are committed to improving our service to you and your feedback is valuable and appreciated, if you've visited one of our branches, or spoken to one of our people we'd love to hear what you thought about it. Please send us a message using the form below