If you are living with mobility, a disability, sight, or a hearing impairment, we can offer helpful tools to support you. This includes large print, a text relay service, braille, hearing loops, branches with open spaces and automatic doors. 

For help with our website please visit our Accessibility page for more information.

There are also other organisations that you could use for support, some of these are listed below.

Scope

Supporting people with disabilities.

www.scope.org.uk

0808 800 3333

Age UK

Support for later life.

www.ageuk.org.uk

0800 055 6112

If you are experiencing challenging situations such as bereavement or divorce, we can offer support. We have a dedicated Bereavement team and you can access more information on our Bereavement page.

There are also other organisations that you could use for support, some of these are listed below.

Citizens Advice Bureau

Practical information about housing, relationships, law and health care.

www.citizensadvice.org.uk

0800 144 8848

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Cruse Bereavement Support

Helping support people who have experienced a bereavement.

www.cruse.org.uk

0808 808 1677

We can offer support with your mortgage payments if you are unable to work. If your illness prevents you from communicating with us, you can also assign a friend or family member to speak to us on your behalf. Please visit our Accessibility page for more information.

There are also other organisations that you could use for support, some of these are listed below.

Marie Curie

Care and support for people living with cancer.

www.mariecurie.org.uk

0800 090 2309

National Debt line

Money advice and support.

www.nationaldebtline.org

0808 808 4000

If you are finding things difficult then we can offer alternative ways of communicating with us. For example we provide email, telephone support, or longer appointments in branch to allow time for decision making. 

There are also other organisations that you could use for support, some of these are listed below.

Mental Health UK

Provides support and services for some of the biggest societal challenges that pose a threat to people's mental health, including money problems, navigating through the system to get the right support, understanding mental health, loneliness and isolation, and resilience in young people.

www.mentalhealth-uk.org

0121 522 7007

Samaritans

The opportunity to talk about anything.

www.samaritans.org

116 123

We can support you by offering alternative ways of communication. We will always be patient and explain things clearly, without jargon, and check that you are comfortable with any decisions you make. Additionally, if you have a Power of Attorney or a Court of Protection appointed, we can register this so a nominated person can deal with the account on your behalf.

There are also other organisations that you could use for support, some of these are listed below.

Citizens Advice Bureau

Practical information about housing, relationships, law and health care.

www.citizensadvice.org.uk

0800 144 8848

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Are you having problems with someone you are close to controlling how you use your income or taking loans in your name? Perhaps they are restricting your ability to work or afford essentials, or are you experiencing physical abuse or violence? Please contact us and we will provide support where we can.

There are also other organisations that you could use for support, some of these are listed below.

Victim Support

Can offer abuse support and advice.

www.victimsupport.org.uk

0808 168 9111

Refuge

For women experiencing abuse.

www.refuge.org.uk

0808 200 0247

Surviving Economic Abuse

If you need help or if you are supporting someone else.

www.survivingeconomicabuse.org

If you need support with your mortgage payments, our team are here to help you. Visit our Financial Support and Cost of Living Support Hub sections for more information on how we can support you.

There are also other organisations that you could use for support, some of these are listed below.

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Pay Plan

Money advice and support.

www.payplan.com

0800 280 2816