If you are living with a disability, sight, or hearing impairment, we can offer helpful tools to support you. This includes large print, a text relay service, braille, and in our branches, we can provide hearing loops, open spaces and automatic doors. 

There are also third parties who can support you, we've listed some of these below:

Scope

Supporting people with disabilities.

www.scope.org.uk

0808 800 3333

Age UK

Support for later life.

www.ageuk.org.uk

0800 055 6112

Life events such as bereavement, job loss or divorce are often unexpected and can be very challenging. Furness is here to provide support, with colleagues and tools available to assist you through difficult life events. We also have a dedicated Bereavement team available via phone and you can access more information on our Bereavement page.

There are also third parties who can support you, we've listed some of these below:

Citizens Advice Bureau

Practical information about housing, relationships, law and health care.

www.citizensadvice.org.uk

0800 144 8848

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Cruse Bereavement Support

Helping support people who have experienced a bereavement.

www.cruse.org.uk

0808 808 1677

We have tools available which may be able to assist you temporarily with your mortgage repayments, and our mortgage arrears team would be happy to discuss your circumstances and the available support. If your illness prevents you from communicating with us, you can also assign a friend or family member to speak to us on your behalf.

There are also third parties who can support you, we've listed some of these below:

Marie Curie

Care and support for people living with cancer.

www.mariecurie.org.uk

0800 090 2309

National Debt line

Money advice and support.

www.nationaldebtline.org

0808 808 4000

We understand that mental health and money worries are often linked. If you are finding things difficult, we're here to help with tools available to support financial difficulty. We can also offer alternative ways of communicating with us. For example, we provide email, telephone support, or longer appointments in branch to allow time for decision making. 

There are also third parties who can support you, we've listed some of these below:

Mental Health UK

Provides support and services for some of the biggest societal challenges that pose a threat to people's mental health, including money problems, navigating through the system to get the right support, understanding mental health, loneliness and isolation, and resilience in young people.

www.mentalhealth-uk.org

0121 522 7007

Samaritans

The opportunity to talk about anything.

www.samaritans.org

116 123

We can support you by offering alternative ways of communication. We will always be patient and explain things clearly, without jargon, and check that you are comfortable with any decisions you make. Additionally, if you have a Power of Attorney or a Court of Protection appointed, we can register this so a nominated person can deal with the account on your behalf.

There are also third parties who can support you, we've listed some of these below:

Citizens Advice Bureau

Practical information about housing, relationships, law and health care.

www.citizensadvice.org.uk

0800 144 8848

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Are you having problems with someone controlling how you use your income, or taking credit or loans in your name? Perhaps they are restricting your ability to work or afford essentials, or you are experiencing physical abuse or violence. We understand it might not always be easy to contact us in person, or over the phone, we therefore offer a webform where our colleagues will review anything you send and respond directly to you. Please contact us and we will provide support where we can.

There are also third parties who can support you, we've listed some of these below:

Victim Support

Support for victims of abuse

www.victimsupport.org.uk

0808 168 9111

Refuge

For women experiencing abuse.

www.refuge.org.uk

0808 200 0247

Man Advice Line UK

Supporting men affected by domestic abuse

www.mensadviceline.org.uk

0808 8010327

Surviving Economic Abuse

If you need help or if you are supporting someone else.

www.survivingeconomicabuse.org

If you are struggling to pay your mortgage repayments our team are here to help you. Visit our Financial Support and Cost of Living Support Hub sections for more information on how we may be able to assist you. Its important you contact us as soon as possible to give us the best chance to provide support.

There are also third parties who can support you, we've listed some of these below:

Money Helper (Formerly Money Advice Service)

Money advice and support.

www.moneyhelper.org.uk

0800 138 7777

Pay Plan

Money advice and support.

www.payplan.com

0800 280 2816