Help with mortgage repayments
How will Furness be able to help me?
We’ll talk to you about your problems
We‘ll always contact you promptly when you miss a payment so we can discuss your circumstances, work out how we may help you and together, we can consider your options.
We’ll provide you with a contact name and freephone telephone number for a dedicated member of staff. We’ll also be able to share some useful information and advice from an independent advice agency about how to deal with problems paying your mortgage.
We’ll give you time to consider your options
You’ll be given reasonable time to provide us with any information we require and enable you to consider your next steps.
Should any charges be incurred as a result of your arrears, we’ll inform you immediately and tell you the amount you’ll have to pay.
We’ll only ever take legal action in the event that you don’t cooperate with us and we have no other option to resolve the missed payments.
We’ll do what we can to help
We may be able to:
- Change the way you make your payments or the date that you make them
- Extend your mortgage term which would reduce your monthly payments
- Change the type of mortgage you have
- Help you to sell your home if you can no longer afford your mortgage