Keeping you and your finances safe from fraud

Anybody can fall victim to fraudsters, especially online. Scammers make their living by tricking people out of their hard-earned savings, so knowing how to spot a scam is an important skill. 


To help keep you safe, we’ve pulled together the vital information needed to help you recognise financial scams, as well as what to do if you think you’ve been targeted.

Protecting yourself against fraud

Protecting your information

Protecting your identity

Helpful websites advising on fraud prevention

Types of fraud

Authorised push payments fraud

Doorstep scams

Tax refund scams

Overpayment scams

Investment scams

Pension scams

Romance scams

Money mules

What to do if you think you’ve been targeted by fraudsters

If you believe you’ve been the victim of a scam or fraud contact us immediately by calling 0800 220 568 and choose Option 1 (Savings Accounts), then Option 3 to be put through to our Service Hub.


Our opening hours are 9.00 am – 5.00 pm Monday to Friday.


Please try to have the following information available if possible:


  • Your account number.
  • The amount of money involved.
  • Date of the transaction.
  • Where the money was sent – name, sort code and account number.


If you’ve been a victim of a fraud or scam, you should also contact Action Fraud and your local Police service on 101.

Or get in touch with us

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