Contact us

Contact by phone

For new mortgage enquiries and existing members looking to borrow more

Call 0800 220 568

  • 9am to 5pm Monday to Friday

For existing customers who are coming to the end of their mortgage deal

 Call 0800 988 1551

  • 9am to 5pm Monday to Friday

For mortgage intermediary enquiries

Call 0800 988 1561

  • 9am to 5pm Monday to Friday

For savings rates and products

Call 0800 834 312

  • 9am to 5pm Monday to Friday

For any other enquiries

Call 0800 781 4311

  • 9am to 5pm Monday to Friday

Send us a message

In Person

Use our branch finder to locate your nearest branch if you would like to visit us or speak to us in person.

By Post

Write to us at Emlyn Hughes House, Abbey Road, Barrow-in-Furness, Cumbria, LA14 5PQ.


As a mutual society, our members are at the heart of everything we do. While we aim to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible. See making a complaint for more details.

Customer Feedback

We are committed to improving our service to you and your feedback is valuable and appreciated, if you have visited one of our branches or agencies we would like to hear what you thought about it.