By phone

For new mortgage enquiries and existing members looking to borrow more

Call 0800 220 568

  • 9am to 7.30pm Monday, Tuesday & Thursday
  • 9.30am to 7.30pm Wednesday
  • 9am to 5pm Friday
  • 9am to 12 noon Saturday

For existing customers who are coming to the end of their mortgage deal

 Call 0800 988 1551

  • 8am to 7:30pm Monday, Tuesday, Wednesday &Thursday
  • 9am to 5pm Friday

For mortgage intermediary enquiries

Call 0800 988 1561

  • 9am to 7:30pm Monday, Tuesday, Wednesday &Thursday
  • 9am to 5pm Friday
  • 9am to 12 noon Saturday

For savings rates and products

Call 0800 834 312

  • 9am to 7.30pm Monday, Tuesday & Thursday
  • 9.30am to 7.30pm Wednesday
  • 9am to 5pm Friday
  • 9am to 12 noon Saturday

For any other enquiries

Call 0800 781 4311

  • 9am to 7.30pm Monday, Tuesday & Thursday
  • 9.30am to 7.30pm Wednesday
  • 9am to 5pm Friday
  • 9am to 12 noon Saturday

In Person

Use our branch finder to locate your nearest branch if you would like to visit us or speak to us in person.

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Complaints

As a mutual society, our members are at the heart of everything we do. While we aim to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible. Click here to see details about how to make a complaint.

Customer Feedback

We are commited to improving our service to you and your feedback is valuable and appreciated, if you have visited one of our branches or agencies we would like to hear what you thought about it. Please click here for our Customer Feedback Form.

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