Digital Savings - frequently asked questions

How do I register for digital savings?

Registration is via our quick and easy digital onboarding process. You’ll need some identification to do so - either a passport or driving licence. If you don’t have either of these documents, please let us know by emailing digitalsavingsteam@furness-bs.co.uk.

We recommend that you start your journey on a smartphone if you can. This tends to be the easiest approach due to its superior camera technology - and the ease in which you’ll be able position the camera over your ID documents.  Register now

If you don’t have smartphone access - don't worry, you can continue on any device of your choosing

If you’re already a member, we’ll take your details and try and find your records before checking your ID digitally.

If you don’t yet have a savings account with us, you’ll register for digital services at the same time as opening your account.  You can’t register for the service if you don’t hold any accounts with us.  Please choose a savings account and open it online

Once you've registered with us you'll be prompted to download our app from the Apple Appstore or Google Playstore

Do I need any documentation to register?

Do I need to re-register if I previously registered for eSavings?

What is the Personal Savings Allowance?

How do I download the app?

How do I login for the first time?

Can I access my savings both on the web and via a mobile app?

Accessing your Account

Can I use the app on multiple devices?

Can more than one account holder register on the same device?

What should I do when changing devices?

What are biometrics?

Are there any charges for operating my account via app and online?

Why does the mobile savings app have an update required?

What should I do if I need to speak to someone?

What support do you have in place for vulnerable customers?

Can I still access my savings accounts over the phone and in branch?

How secure is the app?

What security measures are in place for digital savings?

What should I do if I’m locked out of the app?

What should I do if my device is lost or stolen?

Can I change my password and/or pin number?

How do I update my biometric data?

Someone else may know my online account password - what should I do?

What do I do if I suspect fraud on my account?

Why do I need an extra layer of security?

What’s the difference between a Secure Passcode and a One Time Code?

Usability

How do I view my balance?

How do I view my statements?

Can I filter/search transactions within the app?

Can I set up and/or cancel future payments?

How do I update my personal details?

Can I change/view my nominated account?

Can I add/remove an account holder?

Can I send and receive secure messages?

How do I close my account?

How do I transfer money from my savings account to my nominated account using the app?

Can I withdraw money and send it to anywhere other than my nominated bank account?

How do I use Live Chat?

How do I open a new account from within the app?

How do I fund a new account?

How long will it take to receive my money when I make a withdrawal?

Can I provide notice to withdraw through the app?

Will you still send me letters in the post?

I have a maturing account - can I give you instructions through the app?

I have an ISA with another provider and want to transfer the balance to an ISA with FBS - can I do this?

My account details mention a BIC - what is this??