Legal Information

The Small Print

The services referred to on this website are only available to residents in England, Wales and Scotland and are not an invitation or offer to sell mortgages, savings or investment products or any other services outside these areas.

The information provided does not constitute financial or other professional advice. If you want to take up any services, please seek further information from Furness Building Society, an appropriate subsidiary or a Financial Adviser. All the products and services described are subject to availability and may be withdrawn, at any time without notice.

While every care is taken to ensure that the information provided is correct, no warranty is given as to its accuracy. Neither Furness Building Society nor its subsidiaries will accept any liability for any losses or damages whatsoever from use or inability to use this site or from any error or omission in information.

Data Protection

You have a right of access under the Data Protection Act 1998 to personal information held by us. Please contact our Head Office if you require details. All your personal information will be treated as private and confidential and none of these details will be disclosed to anyone with the exception of cases permitted by law.

Financial Services

Furness Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Furness Building Society is on the Financial Services Register under registration number 159624.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a building society is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

An eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the building society, including their share of any joint account, and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website or call 020 7892 7300 or 0800 678 1100.

A deposit is excluded from protection if:

1. The holder and any beneficiary owner of the deposit have never been identified in accordance with money laundering requirements. For further information, contact your bank, building society or credit union

2. The deposit arises out of transactions in connection with which there has been a criminal conviction for money laundering

3. It is a deposit made by a depositor which is one of the following:
• Credit Institution
• Financial Institution
• Investment firm
• Insurance undertaking
• Reinsurance undertaking
• Collective investment undertaking
• Pension or retirement fund *
• Public authority

For further information about exclusions, refer to the FSCS website at

* Deposits by personal pension scheme, stakeholder pension schemes and occupational pension scheme of micro, small and medium sized enterprises are not excluded.


As a mutual society, our members are at the heart of everything we do.  While we aim to provide the best service possible, we recognise that sometimes things can go wrong.  When they do, we want to know so that we can help sort them out as quickly as possible.

The Society is covered by the Financial Ombudsman Service and has a complaints handling procedure. A copy of the complaints handling procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Social Media

Keep it safe and be polite.  It is important to keep yourself safe online, and social networking sites are no exception.

  • Never disclose your banking details online
  • Don't reveal important personal information, or information that could help identify you.
  • Be considerate and keep comments friendly - no offensive or nasty postings please!


These terms shall be governed by English law and the language we will use in our communications will be English.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Money Advice Service does not endorse the products and services of Furness Building Society.

Like most websites Furness Building Society use cookies, and in order to continually improve our website, we collect non-personal data through cookies. By continuing to use the website you are accepting the use of these cookies. To find out more read our Cookie Policy.