Savings - frequently asked questions

We're currently experiencing really high volumes of calls and email enquiries which is resulting in some short delays.

If you've applied for a new savings account with us online, we have received your application and will be back in touch to complete the account setup as soon as we are able.   Please review the FAQs below for the answer to your question and wait 48 hours after submitting your application before calling us by phone.   

We apologise for this and appreciate your patience. 

What identification do I need to open a savings account?

Will you need to see original documents or will copies be sufficient?

What identification do I need to open a kids and teens savings account?

What if I already have an account with you?

What will you do with the identification documents I provide?

Will any further identity checks be required?

What if I change my mind and want to cancel?

What is the Personal Savings Allowance?

What is the Charitable Assignment Scheme?

How are electronic transfer payments made?

What are the minimum and maximum account balances?

Where can I find free, impartial advice regarding savings?

I already have an account with you, how do I open another?

Can I check my savings balance online?

How can I manage my savings account?

What if I need assistance in making a deposit or managing my account?

Where can I find out what my rate of interest is?

How will I know if my interest rate is changing?

How can I close my savings account?

What do I need to do if I’ve lost my passbook?

How can I manage an account for a person whom I have power of attorney for?

What happens upon an account holder’s death?

How safe is my personal information?