eSavings - frequently asked questions

When can I withdraw?

How do I withdraw to a bank account?

How do I make a withdrawal against a cheque?

How do I pay into my account by bank transfer?

How do I pay into my account by cheque?

How do I pay cash into my account?

What is an identity check?

Why might I be asked to send in identification?

Why do I need to provide proof of my identity?

Can I access my account immediately?

What is a username?

Why do I need a password?

Why do I need a memorable word?

How do I change my personal details?

How do I close an account?

How do I send a secure message?

Am I able to speak to someone?

What if I’ve forgotten my username?

What if I’ve forgotten my password?

What if I’ve forgotten my memorable word?

I’m struggling to access the e-Savings website, what should I do?

I’m having difficulty viewing a PDF file, what should I do?

What are cookies and why do I need to enable them?

How is my money kept safe online?

What is a firewall?

What is phishing?

What is Call ML?