eSavings - frequently asked questions

We're currently experiencing really high volumes of calls and email enquiries which is resulting in some short delays.

If you've applied for a new savings account with us online, we have received your application and will be back in touch to complete the account setup as soon as we are able.   Please review the FAQs below for the answer to your question and wait 48 hours after submitting your application before calling us by phone.   

We apologise for this and appreciate your patience. 

When can I withdraw?

How do I withdraw to a bank account?

How do I make a withdrawal against a cheque?

How do I pay into my account by bank transfer?

How do I pay into my account by cheque?

How do I pay cash into my account?

What is an identity check?

Why might I be asked to send in identification?

Why do I need to provide proof of my identity?

Can I access my account immediately?

What is a username?

Why do I need a password?

Why do I need a memorable word?

How do I change my personal details?

How do I close an account?

How do I send a secure message?

Am I able to speak to someone?

What if I’ve forgotten my username?

What if I’ve forgotten my password?

What if I’ve forgotten my memorable word?

I’m struggling to access the e-Savings website, what should I do?

I’m having difficulty viewing a PDF file, what should I do?

What are cookies and why do I need to enable them?

How is my money kept safe online?

What is a firewall?

What is phishing?

What is Call ML?