If you have already accepted the new quotation for your home insurance policy with our new insurance provider Uinsure you can view your policy documents below. You can also find out how to contact us and how you can make a claim.

Policy documents

The policy summary gives you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in the policy booklet

Home Insurance Policy Summary (PDF)

Home Insurance Policy Booklet (PDF)

Making changes to your policy

If you'd like to adjust or amend your existing policy, please call Uinsure on 0800 470 1107

Lines are open from Monday - Friday 9am to 5:30pm

Making a claim

If you would like to make a claim on your policy, please call Uinsure on one of the 24/7 claim lines:

Home Insurance claims: 0330 102 6023
Home emergency claims: 01384 884 040
Family legal protection claims: 0370 350 1730

Before you call:

• Report the incident to the police (if applicable)

• Check whether you're covered (see the policy documents above)

• Gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable)


If you have received an invitation to renew your home insurance with our new insurance provider, Uinsure, and you want to accept or discuss the new policy, you can call Freephone 0800 470 1107. The team are available from Monday – Friday 9am to 5:30pm

Furness Building Society who are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority, introduce insurance customers to Uinsure Limited.  Uinsure Limited is authorised and regulated by the Financial Conduct Authority.

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