Join our
Furness family
Current roles
We don’t just offer jobs, we offer rewarding careers that make a difference to both our customers and our local community.
We take real pride in helping team members advance in their professional lives, whilst promoting a positive working environment.
If you’d like to join the Furness family, take a look at our current vacancies below to find a role that suits your skills.
| Position | Location | Working hours | Closing date for applications |
| Planning & Control Hub Lead – Operations Function | Barrow in Furness | Full Time | Friday 5th November 2021 |
Full details
An exciting vacancy has arisen in our Operations Function. The successful candidate will play a key part in our future change delivery programme and will have the ability to influence our Board and Executive members on the shape and direction of our business change strategy.
This role is ideal for candidates who are dynamic and delivery-focused. They will be excited by managing the performance of people and processes to deliver service excellence through operational excellence. The confidence to make sound judgements based on proven skills and experience coupled with possessing the ability to act on their own initiative are pre-requisites of the role.
The responsibilities of the role include leading the Planning and Control function to provide support, control and challenge to and across the operational teams and the Society as a whole. The successful candidate will drive transparency in performance metrics and activity delivery, whilst working with the operational leadership team to improve business controls and outcomes. Listening to the voice of the customer and wider stakeholders, the role-holder will demonstrate a continual improvement in the team’s service and effectiveness. In addition, the Planning & Control Lead will be accountable for the successful delivery of key customer events.
Other key responsibilities of the role will be:
• The accurate and timely publishing of an ad-hoc and regular non-routine activities schedule, ensuring ownership, resourcing and skills are in place to satisfy requirements.
• The management and control of operationally owned policies
• Ensure an appropriate and timely level of quality assurance throughout operations.
• Provide accurate and timely reporting and regulatory returns.
Ideally, candidates will possess experience in the following areas:
• Savings and Mortgages
• Operating in a customer facing and regulated environment
• Supporting an operation through improvement change
• Creating best in class performance and control reporting
• Continuous improvement
Finally, candidates who take a pro-active, collaborative approach and who work well as part of a wider team are encouraged to apply.
HR and Training Department
hr&training@furness-bs.co.uk
Closing date: Friday, 5th November 2021
| Position | Location | Working hours | Closing date for applications |
|
Collection Team Leader |
Barrow In Furness | Full Time | Friday 23 April 2021 |
Full details
The Society is looking to recruit a full time Team Leader to work as part of our fantastic arrears and collections team.
The successful candidate will have collections experience and will be expected to carry out the following duties
- Support the Hub Lead with the day to day management of the team & their workload
- Quality assurance checks & providing the relevant feedback/coaching to team members
- Production of monthly and quarterly reports for distribution to various committee/board meetings
- Work with members of the risk team to review and analyse the arrears population
- Assess customer referrals to ensure fully documented ahead of discussion with hub lead
- Ensure Society procedures are followed and team operate compliantly
- Cascade key industry developments / changes to team
- Work with 3rd parties specifically during litigation cases.
The successful candidate will possess the following skills and characteristics:
- Excellent communication and negotiating skills, and ability to handle delicate situations with diplomacy and resilient to overcome problems
- Ability to maintain productivity and quality
- Ability to work to tight deadlines
- Showing considerable positivity and can do approach, inspiring people to over perform and be a proud member of the team
If you believe that you have the necessary skills please email your CV and covering letter to:
Kari Calladine - HR & Training Department
kari.calladine@furness-bs.co.uk
Closing date: Friday 23rd April 2021
| Position | Location | Working hours | Closing date for applications |
| Customer Service Assistant | Kendal (with flexibility across other local branches) | Full time - 36 & 1/4 Hours | TBC |
Full details
We are looking to recruit an enthusiastic, confident and reliable team member. Committed to exceptional customer service by having excellent interpersonal skills effectively communicating with our members, you will need a good standard of education and will want a position that offers a challenge and the use of initiative.
To fulfil the role of the Customer Service Assistant you will have excellent communication skills with the ability to promote the Society’s products and services. You will also provide an efficient cashiering service to our customers. Whilst customer service experience would be preferred it is not essential as training will be provided to the successful candidate.
Working hours – 36¼ hours Monday to Saturday (Saturdays on a rota basis)
If you believe that you have the necessary skills and would like to be part of a fantastic team, please send a CV and covering letter to:
Kari Calladine - HR & Training Department
kari.calladine@furness-bs.co.uk
Closing date: TBC
| Position | Location | Working hours | Closing date for applications |
| Customer Service Assistant | Lancaster (with flexibility across other local branches) | Full time | Monday 27h September 2021 |
Full details
We are looking to recruit an enthusiastic, confident and reliable team member. Committed to exceptional customer service by having excellent interpersonal skills effectively communicating with our members, you will need a good standard of education and will want a position that offers a challenge and the use of initiative.
To fulfil the role of the Customer Service Assistant you will have excellent communication skills with the ability to promote the Society’s products and services. You will also provide an efficient cashiering service to our customers. Whilst customer service experience would be preferred, it is not essential as training will be provided to the successful candidate.
Working hours – 36¼ hours Monday to Saturday (Saturdays on a rota basis)
If you believe that you have the necessary skills please email your CV and covering letter to:
Kari Calladine - HR & Training Department
kari.calladine@furness-bs.co.uk
Closing date: Monday 27th September 2021