Frequently Asked Questions from Intermediaries

Whether you’re new to Furness Building Society or you’ve worked with us before, we know you want access to knowledgeable staff and easy-to-find information about the mortgage products and procedures involved.

You’ll find a wealth of material to assist you here on our Furness for Intermediaries website but we thought it might be helpful to list the questions we’re most frequently asked all in one place. Read on to find the answers to your most common queries…

Are you postcode restricted or do you lend to customers across the UK?

How do I register with you as an intermediary and join your panel?

I’ve submitted a request to join your intermediary panel, when will I hear back from you?

Does your Decision in Principle leave a soft or hard footprint?

What is your turnaround time for a Decision in Principle?

Do you use a scorecard when assessing affordability?

Do you lend to customers with multiple income streams?

Is the application process paper-based?

If you’re not on the panel of my mortgage club, am I able to submit an application to you?

What is your average application-to-offer time?

I’ve requested an ESIS, how long will it take for you to get back to me?

I’d like to find out if you can help me with a potential case, who should I speak to?

Should I speak to a Business Development Manager before submitting an application?

Can I carry out a product switch on behalf of my customer and earn a fee?

How do you calculate affordability for Holiday-Let mortgages?

My customer is moving home, can they port their mortgage with you to their new property?

What is the process for property valuations?

How can I check if my customer’s solicitor is on your panel?

My customer’s circumstances have changed prior to their purchase completing - what do I need to do?

Get in touch

New business enquiries

Product transfers

Our BDMs

Get in touch with our team directly