The Society is looking to appoint a full time Branch Manager at our Lancaster Branch.

We are looking for a self-driven leader that is passionate about developing, inspiring and leading people to deliver service excellence.

In this role you will support the Branch & Agency Manager in delivering Branch objectives through proactively generating leads for new business, promoting high standards of customer service, creating a real culture of high performance and helping the team understand their own individual contribution to the branches performance.

As a Branch Manager you will have excellent interpersonal skills and have the capability to build strong business relationships within the community whilst creating a highly motivated team to achieve our business requirements.

Other duties will include:-

  • Providing products and services to customers that meet their current and future needs through undertaking personal interviews with customers.
  • Maintaining a thorough working knowledge of Society controls, regulatory requirements, codes of practice within the Branch and ensuring the branch internal controls are completed accurately, in a timely manner.
  • Handling of complaints which need to be resolved within 3 business days in line with the FCA’s DISP rules and Society’s procedures.

You should have previous managerial experience, a proven track record in a sales environment and excellent communication skills.

Closing date: 14th December 2018

How do I apply?

If you believe that you have the necessary skills, please send a CV and covering letter marked 'Private and Confidential' to:

HR & Training Department Furness Building Society 51-55 Duke Street Barrow in Furness Cumbria, LA14 1RT

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