We’re continuing to invest in new services, savings and mortgage solutions as well as our office and branch infrastructure to provide you with a building society for the future; one that truly befits the requirements of modern banking and our evolving spending and saving habits. As our customers continue to adjust the demands of modern life in a post-Covid world, we know that you need us in a wider range of ways. Many of you seek the greater convenience offered through online and selfservice financial solutions, while being able to visit us in branch and speak to us in person also remains pivotal. Regardless of how you choose to engage with us, our priority is to ensure your needs are met in an efficient, effective and enjoyable way. It is this all-encompassing customer experience that we are committed to investing in over the next year.