Coronavirus support

We understand that you'll be worried about the effects of the Coronavirus (Covid-19) on you and your family.

The health and wellbeing of our customers is really important to us and we’re here to help in any way we can.

We're following official guidelines to keep everyone safe but we might just need to do things a little differently for a while.

A message from our teams

Where possible our people are working remotely. Our teams are working hard to ensure that we continue to look after our members’ needs during these unprecedented circumstances and if you require any help at all with your mortgage or savings accounts please contact us on Freephone number 0800 220 568 where our staff will be here to help you.

We’ll continue to monitor things as they happen and will update you as things change.

Thank you for your support in helping us to keep everyone safe and healthy throughout this challenging time.

Our branches

Please also note that all of our branches are working on a reduced service and are open Monday to Friday 9.30am until 3pm.​ A full list of available branches can be found here.

To help us keep everyone safe, we request that our customers only visit a branch if absolutely essential.

How we can help you in branch

Your savings accounts

I want to make a withdrawal

I want to make a payment to my account

How to keep your savings safe

Your mortgage account

I want to make a payment to my mortgage

I want to apply for a mortgage payment deferral

My mortgage deferral period is coming to an end

Registering a bereavement

I want to register a bereavement

Mortgage offer extension

In line with guidance from UK Finance, we will extend mortgage offers by up to three months for customers who have already exchanged contracts but are unable to complete. We're working hard to put this additional support in place and will shortly be contacting all customers whose offers have expired, or are due to expire in March or April 2020.

Managing your finances post lockdown

The Coronavirus lockdown measures are relaxing but they’ve affected millions of people.  

The Money and Pensions Service (MaPS) have launched a new online tool to help people navigate their finances in the wake of Covid-19.

Domestic abuse

Whilst it is essential that the vast majority of people do stay home in order to protect the NHS and save lives, the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses people are under. There is no excuse for domestic abuse. 

Find out how to get help if you or someone you know is a victim of domestic abuse.