Customer behaviours have been changing over the last few years, and we have seen a change in the way customers have chosen to interact with us, many opting for online and telephone services. The pandemic has accelerated this change with many choosing to transact through online and telephone channels. With many of our members feeling more comfortable transacting on their savings account from their home, we have seen a marked decline in members visiting our agencies locations.
As a result of these changes in behaviour we have made the difficult decision to close our agency network. We expect that agencies will close at different times over the next few months with all agencies closing by 1 March 2021. The branch network is completely unaffected by this decision and will continue to operate as normal.
Our top priority is the financial wellbeing of our members and whilst we understand that some customers will find this decision difficult, we are confident we can continue to provide a safe and secure home for savings, providing access to cash when needed through our branch network and also by increasing and improving our increasingly popular telephone and online services.
As we confirm closure dates, we will contact directly affected members individually with more information and until then you can find out the current status of our agencies below.
We would like to thank our agents who have provided a great service over a number of years and we wish them every continued success with their core businesses
|AGENCY||CURRENT STATUS||PERMANENT CLOSURE DATE|
|Ambleside, Temple Heelis||Closed||28.02.21|
|Brampton, Acorn Associates Financial Management||Closed||28.02.21|
|Gosforth, robinson+co (Gosforth) Ltd||Closed||28.02.21|
|Horwich, Leach Briely||Closed||28.02.21|
|Longridge, Shereen Salmon||Closed||28.02.21|
|Windermere, Temple Heelis||Closed||28.02.21|