Savings Accounts

Other Important Information

Accessing your application form via the website

Although the Society is happy to accept your application by post, together with any subsequent transactions it will remain a branch based account and therefore does not fall into the category of a postal account.

Cooling Off Period

If you are not happy about your choice of savings account, you may cancel it within 30 days of the day the account is opened. We will help you switch to another of our products or we will give you all your money back with any interest it has earned. We will ignore any notice period and any extra charges. Any such request must be in writing to our Head Office: Furness Building Society, 51-55 Duke Street, Barrow in Furness, Cumbria. LA14 1RT

Cancelling your account

You can cancel your account at any other time. Please refer to the specific conditions of this account for any restrictions. As above, if you wish to cancel your account, please send the request to our Head Office.

Complaints Handling Procedure

The simplest and quickest way to express your concern is to contact us. Where possible your local branch should be your first point of contact. Alternatively you can call us on 0800 834312 (Investments) 01229 824560 (Head Office). You can also e-mail us on ask@furness-bs-co.uk or write to us at 51-55 Duke Street, Barrow in Furness, Cumbria. LA14 1RT

The Society is covered by the Financial Ombudsman Service and has a complaints handling procedure. A copy of the complaints handling procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

The contact details for the Financial Ombudsman Service are
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Financial Services Compensation Scheme

Furness Building Society is a participant in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000 (limits revised 7 October 2008).

Payments under the scheme are limited to 100% for the first £50,000 of an investor's total shares and/or deposits in a society. Most investors are covered including individuals and small firms. A small number of categories of shares and deposits are not covered. Although most shares and deposits are denominated in sterling, all other currencies are covered. Further details are available on request from the Society.

Other Information

Furness Building Society is authorised and regulated by the Financial Services Authority and is entered in its Register under number 159624.

Furness Building Society follows the Banking Code, a copy of which is available on request.