WINNER Best Regional Building Society 2013 and 2014

Help with Repayments

If you are having trouble paying your mortgage, we will try to help you. This explains how we will treat you fairly, and what steps you should take to help yourself.

We will

We might be able to

If we cannot offer you any of these options, we will tell you why. If we can make one of these arrangements with you, we will explain how it would work and give you time to consider it. If we cannot offer any of these options, we might agree to you remaining in the property to sell the property yourself depending on your circumstances.

What you can do to help us

You may want to talk to a professional adviser, such as a debt counsellor or a lawyer, before you change your mortgage arrangements. We would strongly advise that you seek independent, free, debt advice.

Costs and charges

If you are in arrears, we may charge you for reasonable administrative and legal costs. We will tell you the amount you will have to pay.

If we cannot agree on a solution

If we repossess your home

If selling your home does not raise enough money to pay off the mortgage

Complaints

We always try to provide a first-class service. Occasionally, however, things can go wrong, if they do, we’ll try to put them right.

If you have a complaint you should where possible contact your local branch or call us on 0800 220568 or 01229 824560. You can also e-mail us at ask@furness-bs.co.uk or write to us at 51-55 Duke Street, Barrow in Furness, Cumbria. LA14 1RT.

If we do not deal with your complaint to your satisfaction, you can refer it to the Financial Ombudsman Service. The Society is covered by the Financial Ombudsman Service and has a complaints handling procedure. A copy of the complaints handling procedure is available on request.

Complaints we cannot settle may be referred to the Financial Ombudsman Service

 

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0845 080 1800

Other issues

Some companies may offer you new loans or even invite you to sell your property to them and then lease it back as a way of resolving your short term financial difficulty. Please be careful, as such actions may not be in your long term best interests. We would advise you to seek independent advice before entering into any arrangement of this type.

You may be thinking about handing your keys over to us. If you do this, you will still owe us any outstanding debt, and we would advise you to discuss this option with us before taking such action.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE









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