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The small print - Legal information

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The services referred to on this website are only available to residents in England, Wales and Scotland and are not an invitation or offer to sell mortgages, savings or investment products or any other services outside these areas.

The information provided does not constitute financial or other professional advice. If you want to take up any services, please seek further information from Furness Building Society, an appropriate subsidiary or an Independent Financial Adviser. All the products and services described are subject to availability and may be withdrawn, at any time without notice.

While every care is taken to ensure that the information provided is correct, no warranty is given as to its accuracy. Neither Furness Building Society nor its subsidiaries will accept any liability for any losses or damages whatsoever from use or inability to use this site or from any error or omission in information.

Data Protection

You have a right of access under the Data Protection Act 1998 to personal information held by us. Please contact our Head Office if you require details. All your personal information will be treated as private and confidential and none of these details will be disclosed to anyone with the exception of cases permitted by law.

Financial Services

Furness Building Society is authorised and regulated by the Financial Services Authority and is entered in the FSA Register, number 159624.

Furness Building Society acts as an introducer to Furness Independent Financial Advisers Ltd who give advice on investments, life protection and pensions.  Furness Independent Financial Advisers Ltd is an appointed representative of TenetConnect Services Ltd which is authorised and regulated by the Financial Services Authority. TenetConnect Ltd is entered on the FSA register under reference 150643.

Furness Building Society also offers products from a range of insurers for term assurance and critical illness cover. It also offers products from certain underwriters at Lloyd’s for household insurance.

Financial Services Compensation Scheme

Important information about compensation arrangements

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a building society is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the building society, including their share of any joint account, and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website or call 020 7892 7300 or 0800 678 1100.

Accounts held by the following are not covered by the Financial Services Compensation Scheme:

• A large company
• A large partnership
• A large mutual organisation
• A local, provincial or municipal authority
• A credit institution
• An overseas financial services institution
• An operator or trustee of a collective investment scheme
• A pension and retirement fund or a trustee of such a fund
• A supranational institution
• A government, or central administrative authority
• A firm within the Society's group
• A person whose claim arises from transactions relating to a conviction they have received for money laundering

Further details of exclusions from FSCS cover can be found on the Financial Services Authority website.

Complaints

We always try to provide a first-class service. Occasionally, however, things can go wrong. If they do, we'll try to put them right.

If you have a complaint you should where possible contact your local branch (see the Contact Us page - Branch Finder or Agency Finder) or call us on 0800 834312 or 01229 824560. You can also e-mail us via the Contact Us page or at ask@furness-bs.co.uk or write to us at 51-55 Duke St, Barrow-in-Furness, Cumbria LA14 1RT.

The Society is covered by the Financial Ombudsman Service and has a complaints handling procedure. A copy of the complaints handling procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

A member of the Building Societies Association.

Eligible for investment by Trustees.

These terms shall be governed by English law and the language we will use in our communications will be English.

Your home may be repossessed if you do not keep up repayments on your mortgage.