General enquiry


Please contact us if you require further information about our products and services.

For a more detailed enquiry or feedback please complete the form below. We will contact you within 48 hrs


Use our general enquiry form

if you have an enquiry about any of our products or services that we offer.

By phone

Call 0800 781 4311

For new mortgage sales

Call 0800 220 568

For customers who are coming to the end of their mortgage deal

 Call 0800 988 1551

For savings rates and products

Call 0800 834 312

       •9am to 5pm Monday, Tuesday, Thursday & Friday
       •9:30am to 5pm Wednesday
       •9am to 12 noon Saturday



In Person

Use our branch finder

to locate your nearest branch if you would like to visit us or speak to us in person.

Customer Feedback

We are commited to improving our service to you and your feedback is valuable and appreciated, if you have visited one of our branches or agencies we would like to hear what you thought about it. Please click here for our Customer Feedback Form.


If you have any thoughts, comments or questions regarding any aspect of our service please let us know and submit through the Enquiry Form below. Your feedback is important to us, and it helps us to develop products and services that meet your needs.


Click here and we will provide details about making a complaint. As a mutual society, our members are at the heart of everything we do. While we aim to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

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