About us

Service Charges

Service Charges

Investments and Mortgages
Effective from December 2007

Service Charges

The Banking Code
The Code has been prepared by the British Bankers Association, the Building Societies Association and the Association for Payment Clearing Services.

The Code sets out standards that both banks and building societies should follow in their dealings with customers.

Furness Building Society will fully comply with the Banking Code to offer you the highest level of service possible.

The Society welcomes the Code as a way of defining the key points in our relationship with customers. The Furness is a society which looks after and respects customers, and under the Code the standards will be maintained and strengthened. A copy of the Code is available on request.

Customers of the Society

The Furness has always recognised its duty and responsibility to customers and continues to manage their accounts prudently and professionally.

Under the Banking Code we promise to:

  • ensure you are aware of the products and services the Society offers and the terms and conditions of your account (the Society will inform you of any changes);
  • inform you in advance of any charges to be made;
  • resolve any problems or misunderstandings relating to your account through the Society's complaints handling procedure;
  • continue to keep all your financial affairs confidential.

Charges

The following pages show the charges made by the Society.

These charges are subject to change.

Investment Accounts

Duplicate Investment Statement

Where an investor requests a copy of a previously issued statement, an administration charge is made - £15

Duplicate Tax Deduction Certificate

Where an investor requests a copy of a previously issued certificate, an administration charge is made - £15

UK CHAPS

Payments - £20

Unpaid cheque

If a cheque credited to an account is later returned to the Society unpaid, a charge is made - £20

Mortgage Accounts

Administration fee - Commercial

An administration fee will be charged - variable

Administration fee - Residential

A non-refundable fee is charged to cover administration costs - £25

Administration fee - Residential

If an account is 3 months or more in arrears a monthly charge will be incurred - £25

Building insurance

Re-arrangement fee - £25

Confirmation of Interest Charge

Including MIRAS 5 forms - £15

Deeds handling fee

£40

Discharge fee

To release the Society's charge over a property when a mortgage is fully repaid - £90

Ground Rent/Management Fee

Where the Society charges unpaid ground rents/management fees, to the mortgage account a charge is made - £50

Lettings request fee

£100

Questionnaire fee

Second mortgages - £75

Higher Lending Charge

If the terms of the additional mortgage security need to be changed, a charge is made. This is the amount charged to the Society by the provider of the additional mortgage security - £50

Referring Account to Solicitors

To collect arrears or seek possession - £50

Sealing fee

Change of records - £60
No change of records - £50

Transfer of mortgage

Repayment to Endowment, Interest only etc - £60

Endowment, Interest only to Repayment etc - £60

Transfer subject to mortgage

From joint names to single name or from single name to joint names - £150

Unpaid cheque

If a cheque credited to an account is later returned to the Society unpaid, a charge is made - £20

Unpaid direct debit

If a request for a repayment by direct debit is rejected for whatever reason by your Bank, a charge is made - £20

UK CHAPS Payment

Where funds are transmitted by electronic transfer - £20

Further advance - Completion fee

A fee will be charged on completion of the further advance - £100

Property administration fee

When a property is repossessed a charge is made to defray the administrative costs incurred by the Society - £250

Duplicate mortgage statement

Where a borrower requests a copy of a previously issued statement, an administration charge is made - £15

Duplicate redemption statement fee

The Society will provide two redemption statements free of charge per calendar year. A charge will be made for all subsequent statement requests within the calendar year - £35

Redeeming the Account

The society will provide two redemption statements free of charge per calendar year.
A charge will be made for all subsequent statement requests within the calendar year.

There may also be additional interest to be paid upon redemption. Where this applies, it will be stated in your Offer of Loan and the amount payable will be stated in the redemption statement.

In addition a Discharge fee will also be payable.

Valuation Fees

For further information please refer to leaflet Mortgage Valuation - Fees and Conditions.

General

Photocopying (deeds and documents)

A quotation will be given on request.

Important

  • Should you require a service that is not given in these pages, please contact your local branch where one of our staff will be able to advise you of any charges that may be applicable.
  • The Furness will observe a strict duty of confidentiality about its customers' (and former customers') personal financial affairs. Under the Data Protection Act 1998, customers may request in writing a copy of their personal details held by the Society. A fee will be charged for this service.
  • Member of the Building Societies Association.
  • Furness Building Society follows the Banking Code, a copy of which is available on request.
  • The Society is covered by the Financial Ombudsman Service and has a complaints handling procedure. Complaints we cannot settle may be referred to the Financial Ombudsman Service.