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Customer Charter | Treating Customers Fairly

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Our customer charter

We take our commitment to our customers seriously and will always treat you with fairness and respect. To show our commitment to this we have published our 'treating customers fairly' charter in order that we can be fair and honest in our relationship with you.

At Furness Building Society:

• We listen to your needs and treat you fairly.
• We will conduct our business with integrity.
• We will conduct our business professionally.
• We will ensure our communications with you are clear, fair and not misleading.
• We will manage any conflicts of interest fairly.
• We will take reasonable care to ensure any advice we give is suitable.
• We will abide by any agreed terms in a contract with you.
• We will comply with the Financial Services Authority rules, relevant laws and codes of practice.

We ask you to:

• Take responsibility for the management of your finances.
• Ensure you have sufficient relevant information about the products to be able to make an informed choice.
• Answer our questions honestly when applying for a product.
• Ensure you understand the information given.
• Take responsibility for your own decisions.
• Abide by the terms in any contract made