Furness Building Society was established in 1865, and originally began by playing a vital role for those in what is now South Cumbria and Furness peninsula, by helping them buy their own homes and providing a safe place for their savings.
We are run for the benefit of our members and their communities, and we stay competitive thanks to being a mutual, and not needing to pay dividends to shareholders. As our strapline says ‘we always have your interest at heart’ and we do not take major risks with our members money. In almost 150 years we have never made a loss.
Today, we have a branch and agency network covering the whole of the North West of England, and we service customers across the UK though our direct business channels, such as Furness Direct and our website.
We believe in traditional customer service, for example, if you want to call a branch direct you can do so without needing to use a contact centre. And if you do use our Furness Direct contact centre you will find we do not use any annoying phone menus. We ensure we remain competitive, and it is for this reason Mortgage Finance Gazette has awarded Furness Building Society Best Regional Building Society for 2013.